Privacy policy.

Effective Date: April 21, 2025

1. Introduction

Welcome to Haverhill Mental Health Services (“HMHS,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring your personal information is handled with the highest level of care and confidentiality.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [thehmhs.com] and use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number

  • Health & Intake Information: If you complete our intake forms or book consultations

  • Payment Details: Collected securely via third-party processors

  • Usage Data: IP address, browser type, pages visited, device information, and interaction logs

  • Cookies and Tracking Technologies: Used to enhance user experience and website functionality

We do not sell your personal information to anyone, for any reason.

3. How We Use Your Information

We use your information to:

  • Provide and manage mental health services

  • Schedule and confirm appointments

  • Send important updates or reminders

  • Process payments

  • Improve our website and offerings

  • Ensure safety and compliance with applicable laws

4. Confidentiality & HIPAA Compliance

As a provider of mental health services, we adhere to strict confidentiality protocols. All client communications, session notes, and health information are protected under the Health Insurance Portability and Accountability Act (HIPAA).

We will not disclose your private health information without your written consent unless legally required.

5. Third-Party Services

We may use third-party platforms for scheduling (e.g., SimplePractice), communication, email newsletters, and payment processing. These platforms are selected based on their commitment to security and privacy.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your information

  • Correct or update your personal data

  • Request deletion of your records (where permitted by law)

  • Withdraw consent or opt out of communications

To exercise any of these rights, please contact us at gabriel@thehmhs.com.

8. Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect information from children under 13. If we become aware that information has been collected from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Haverhill Mental Health Services
Email: gabriel@thehmhs.com
Phone: 978-216-2257
Website: https://thehmhs.com